FAQ
General Questions About Service Requests
Questions About Our Services
-
Physical Plant FAQs
Questions about building problems; alteration, installation and repair
projects
- TNS FAQs
Questions about telephone and voicemail service; network and e-mail
service; computing security; SDSUcard, etc.
-
Material Management FAQs
Questions about relocation and moving service; document pick-up service;
surplus items disposal service
What is a Service Request and when do I need one?
Submit a Service Request as the initial report that you have identified a problem
or need. Depending on the nature of that problem or need, your Service Request
may later become a Work Order.
[ Back to top ]
What is a Work Order?
This is the service provider's documentation of your Service Request. Once processed by the provider, your Work Order will be asssigned a unique reference/tracking number. This is the number you will refer to in any correspondence or inquiry.
[ Back to top ]
What is billable vs. non-billable?
Billable work refers to all non-maintenance work being funded by campus departments
or auxiliary organizations. Non-billable work typically refers to recurring
or maintenance work to keep campus systems, facilities and grounds in good repair.
A Service Request for billable work will be converted into a formal Work
Order. A Service Request fornon- billable work will simply be performed,
without the need for a formal Work Order. For more details, refer to Physical Plant FAQs.
[ Back to top ]
What are billing and fund cycles?
Work Orders are billed upon completion of work. Account expiration is determined
by the type of account submitted by the requestor. General fund accounts typically
close at the end of the fiscal year on June 30.
[ Back to top ]
Who may submit a Service Request?
Campus staff, faculty or students can report problems or request new service.
See links in the left column for specifics about who may submit a Material Management,
Physical Plant, or TNS Service Request.
[ Back to top ]
Who has the authority to approve a Service Request?
This varies by service provider. For instance, within TNS, only Telephone
Coordinators or Technical Contacts have the authority to submit service requests. See links in the left column for specifics about who may approve a Material
Management, Physical Plant, or TNS Service Request.
[ Back to top ]
What is the expected turnaround time for various
service requests?
Turnaround time for service requests will vary depending on the service
provider, type of request and workload. For specifics by service provider, see
Frequently Asked Questions for Material Management,
Physical Plant, and TNS.
[ Back to top ]
Who responds to my Service Request?
Services solicited using this Web site are provided by three main campus service
providers:Material Management, Physical Plant, and TNS. For more detailed information,
see About Our Services.
[ Back to top ]
What happens to my Service Request after I have
submitted it?
After you have submitted a Service Request, it will be evaluated by the appropriate
service provider and may be converted to a formal Work Order (if necessary).
See What Happens Next?
[ Back to top ]
What is a State ID?
A State ID is a barcoded alpha-numeric tag that is applied at the time the equipment
is received. The tag is used to identify SDSU campus inventory and to track
the equipment during its life on campus. Typically, the State ID can be found
on a yellow sticker placed on durable campus items purchased at a cost of $1,500.00
or more.
[ Back to top ]
What is cost recovery?
Cost recovery is the method by which a service provider recovers the cost of materials and labor for department-requested, non-maintenance services.
[ Back to top ]
What do I do if I believe I have a billing error?
Contact the service provider who will research questions regarding a particular
billing and provide you with substantiation or an adjustment. Billing errors
are corrected as soon as we are made aware of them.
[ Back to top ]
